Customer Success Manager - Remote

Overview

As a Customer Success Manager at Guidewheel, you will play a critical role in launching and supporting customers in North America to drive usage and value from Guidewheel's technology.

In Short

• Responsible for the onboarding and support of customers.
• Exceptional customer-facing communication in a remote environment.
• Manage a book of 40-60 clients located in North America.
• Drive value through product adoption and retention.
• Work cross-functionally with technical account managers.
• Become an industry expert in FactoryOps.
• Define and optimize the customer journey.
• Represent the voice of the customer.
• Lead virtual and in-person trainings.
• Identify expansion opportunities for customers.

Requirements

• Direct SaaS Customer Success experience.
• Excellent communication and storytelling skills.
• Experience managing high-level customers.
• Experience in building a successful Customer Success engine.
• Strong understanding of speed as a competitive advantage.
• Results-driven and organized.
• Thrives in a fast-paced environment.
• Customer obsessed and constantly seeking improvement.
• Team builder and collaborator.
• Experience in manufacturing operations is a plus.

Benefits

• Fair and equitable pay.
• 100% remote culture.
• Flexible PTO policy.
• Generous equity in the business.
• Health benefits from day one.
• 401k match up to 4%.
• $500 home office set-up.
• Parental leave and company holidays.
• Company laptop and travel opportunities.