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Customer Success Manager - Remote

Posted 6 weeks ago
Customer Service
Full Time
USA
$119,000 - $181,500/year (USD)

Overview

As a Customer Success Manager at Grammarly, you will play a key role in driving product adoption and ensuring that your accounts fully realize the value of their investment in Coda.

In Short

  • Collaborate with senior decision-makers to demonstrate value.
  • Drive adoption and ensure high retention across accounts.
  • Establish yourself as a trusted advisor for clients.
  • Lead regular account reviews with valuable insights.
  • Build feedback loops to influence product development.
  • Contribute to content and process improvements.

Requirements

  • Technical skills in Customer Success.
  • Strong relationship-building abilities.
  • Ability to synthesize data for decision-making.
  • Track record of high customer satisfaction.
  • Experience advocating for customers across teams.
  • Familiarity with CRM systems.

Benefits

  • Excellent health care benefits.
  • Disability and life insurance options.
  • 401(k) and RRSP matching.
  • Paid parental leave.
  • Generous paid time off and holidays.
  • Annual professional development budget.

Grammarly

Grammarly

Grammarly is the world’s leading AI writing assistance company, trusted by over 30 million individuals and 70,000 teams, including 96% of the Fortune 500. Founded in 2009, Grammarly helps users create drafts and perfect their messages while ensuring best-in-class security practices to protect data privacy. The company has received numerous accolades, including being ranked No. 14 on the Forbes Cloud 100 and recognized as one of TIME’s 100 Most Influential Companies. Grammarly fosters a dynamic hybrid working model that promotes collaboration and innovation, underpinned by its core values of being ethical, adaptable, gritty, empathetic, and remarkable.

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