Customer Success Manager - Remote

Overview

As a Customer Success Manager at Grammarly, you will play a key role in driving product adoption and ensuring that your accounts fully realize the value of their investment in Coda.

In Short

• Collaborate with senior decision-makers to demonstrate value.
• Drive adoption and ensure high retention across accounts.
• Establish yourself as a trusted advisor for clients.
• Lead regular account reviews with valuable insights.
• Build feedback loops to influence product development.
• Contribute to content and process improvements.

Requirements

• Technical skills in Customer Success.
• Strong relationship-building abilities.
• Ability to synthesize data for decision-making.
• Track record of high customer satisfaction.
• Experience advocating for customers across teams.
• Familiarity with CRM systems.

Benefits

• Excellent health care benefits.
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• Generous paid time off and holidays.
• Annual professional development budget.