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Customer Success Manager - Remote

Posted 2 days ago

Overview

As a Customer Success Manager at Grammarly, you will play a key role in driving product adoption and ensuring that your accounts fully realize the value of their investment in Coda.

In Short

  • Collaborate with senior decision-makers to demonstrate value.
  • Drive adoption and ensure high retention across accounts.
  • Establish yourself as a trusted advisor for clients.
  • Lead regular account reviews with valuable insights.
  • Build feedback loops to influence product development.
  • Contribute to content and process improvements.

Requirements

  • Technical skills in Customer Success.
  • Strong relationship-building abilities.
  • Ability to synthesize data for decision-making.
  • Track record of high customer satisfaction.
  • Experience advocating for customers across teams.
  • Familiarity with CRM systems.

Benefits

  • Excellent health care benefits.
  • Disability and life insurance options.
  • 401(k) and RRSP matching.
  • Paid parental leave.
  • Generous paid time off and holidays.
  • Annual professional development budget.

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