Customer Success Manager - Remote

Overview

We’re a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. We’re a fully remote team of 100+ spread across the U.S. from coast to coast, looking for exceptional people to help further accelerate our growth.

In Short

• Join a remote team focused on customer success.
• Manage relationships and account health for our ApartmentIQ product.
• Upsell and drive customer renewals.
• Collaborate with sales and product teams.
• Conduct regular business reviews with customers.
• Ensure accurate customer data in our CRM.
• Identify opportunities for growth and strategy.
• Participate in annual team retreats.
• 4+ years in Customer Success Management required.
• Multifamily experience and SaaS product experience preferred.

Requirements

• A minimum of 4 years in Customer Success Management.
• Multifamily experience is required.
• Experience working with a SaaS product preferred.
• Proven performance in hitting monthly benchmarks & metrics.
• Strong communication skills with customers.
• Ability to problem-solve and drive customer retention.
• Self-driven and independent.
• Collaborative team player.
• Agility in adapting to new scenarios.

Benefits

• 100% remote workplace.
• Competitive Compensation.
• Open Vacation Policy.
• Medical, Dental, and Vision Insurance.
• 100% paid Short-Term and Long-Term Disability.
• 401k Program.
• No A**hole policy.