Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Germany

Overview

Our Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space.

In Short

  • Align with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes
  • Partner with customers in evaluating how they manage their QbDVision investment and identify areas of improvement
  • Promote awareness of the latest innovations QbDVision is releasing in the platform
  • Regularly share best practices both internally and with customers
  • Collaborate with cross-functional account team to drive account growth

Requirements

  • Strong communication and interpersonal skills
  • Experience in customer success or account management
  • Understanding of the Life Sciences industry
  • Ability to analyze customer needs and provide solutions
  • Proven track record of driving account growth

Benefits

  • Competitive salary and performance-based bonuses
  • Opportunity to work in a fast-growing company
  • Access to innovative digital solutions
  • Collaborative work environment
  • Career development opportunities
QbDVision logo

QbDVision

QbDVision is a dynamic company focused on providing innovative solutions for the pharmaceutical and biotechnology industries. With a commitment to driving customer growth and enhancing relationships with global clients, QbDVision specializes in offering software solutions that streamline development and manufacturing workflows. The company emphasizes collaboration, leveraging expertise in CMC and related software to deliver tailored solutions that meet the unique needs of its customers. By fostering strong partnerships and staying ahead of industry trends, QbDVision aims to expand its presence and drive revenue growth in the competitive pharma/biotech SaaS market.

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