Customer Success Manager - Remote

Overview

Flex is a company focused on making it easy for health and wellness brands to accept HSA and FSA payments online, providing technology that verifies product eligibility and handles payment processes.

In Short

• Serve as the primary point of contact for assigned accounts post-sale.
• Own the renewal process, including timelines and negotiations.
• Identify upsell and cross-sell opportunities within accounts.
• Maintain detailed account plans and run QBRs/EBRs.
• Coordinate resources across various departments.
• Ensure smooth onboarding handoffs from Sales to steady-state.
• Provide clear communication to customers on project updates.

Requirements

• 5+ years of enterprise or strategic account management experience.
• Experience with ecommerce or payments brands preferred.
• Track record of managing multi-stakeholder, high-value accounts.
• Excellent relationship-building and communication skills.
• Comfortable with CRM and data-driven account health tracking.
• Willingness to travel for customer meetings and conferences.

Benefits

• Competitive compensation, equity, and unlimited PTO.
• Health, dental, and vision insurance for employees.
• Opportunity to work with a high-performance team.
• Company offsites to build relationships and shape strategy.