Customer Success Manager - Remote

Overview

The Customer Success Manager at Kodiak Solutions will play a vital role in transforming the healthcare industry by managing customer relationships and overseeing project execution to ensure client satisfaction and success.

In Short

• Build and maintain strong, long-lasting customer relationships.
• Serve as the primary point of contact for key accounts.
• Manage multiple customer projects simultaneously.
• Develop and track customer success and project plans.
• Facilitate cross-functional collaboration.
• Conduct regular project updates and business reviews.
• Drive adoption and measurable results.
• Identify opportunities for expansion and process improvement.
• Track and report on project and customer health metrics.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or Project Management.
• A consultative, problem-solving mindset.
• Strong project management skills.
• Proficiency with project management tools.
• Excellent communication and stakeholder management skills.
• Ability to translate customer goals into actionable plans.
• Highly organized and detail-oriented.
• Analytical mindset for leveraging data.

Benefits

• Play a dual role in customer advocacy and project leadership.
• Collaborate with a passionate, cross-functional team.
• Directly influence customer satisfaction and company growth.
• Access to ongoing professional development opportunities.