Customer Success Manager - Remote

Overview

Drive meaningful change in workplaces through data-driven insights at EngageRocket, where we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a Customer Success Manager (CSM) with strong project management experience who is eager to learn, grow, and make a lasting impact.

In Short

• Be the strategic partner for our customers to maximize the value of EngageRocket’s platform.
• Lead customer engagements and manage end-to-end projects.
• Drive customer adoption and success through insights.
• Build strong relationships with HR leaders and senior executives.
• Identify usage trends and proactively drive retention and expansion.
• Oversee large-scale survey implementations and multi-rater reviews.
• Collaborate cross-functionally with Product, Sales, and People Science teams.
• Leverage data for insights to guide customer decisions.
• Create training resources for customer enablement.
• Thrive in an environment of openness and continuous growth.

Requirements

• Must be based in Singapore.
• 3+ years of experience in a B2B customer-facing role, ideally in SaaS, HR tech, or consulting.
• 1+ years of project management experience.
• Teachable and growth-oriented.
• Strategic thinking and problem-solving skills.
• Excellent communication and stakeholder management.
• Data-driven mindset.
• Collaboration and adaptability.
• Bonus: Experience in HR analytics, organisational psychology, or change management.

Benefits

• A high-growth environment with meaningful projects.
• Autonomy and ownership in shaping customer success.
• Exposure to HR leaders and industry experts.
• A supportive and collaborative team.
• Flexible work arrangements, with remote work most of the week.
• An unbeatable culture of openness and continuous learning.