Customer Success Manager - Remote

Overview

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.

In Short

• Manage the full lifecycle for existing customers within EasyLlama’s Mid Market customer base.
• Leverage analytical skills to dissect customer data, identifying trends and translating insights into actionable strategies.
• Manage renewals and mitigate risks to downsizing and churn by developing multi-threaded relationships.
• Build a deep understanding of the EasyLlama product and address customer challenges promptly.
• Develop pipeline, manage account plans, create proposals and SOWs, and forecast for your book of business.
• Collaborate with Product, Marketing, and other teams to develop GTM strategies and campaigns.
• Serve as an advocate for customers within the organization.
• Demonstrate ownership and communicate the value proposition of EasyLlama’s solutions.

Requirements

• 3 to 5+ years of full lifecycle customer success management in a SaaS business.
• Customer-centric mindset to advocate for customers.
• Ability to drive new outbound expansion strategies.
• Proven track record of exceeding retention and bookings targets.
• Excellent communication and presentation skills.
• Strong business acumen regarding organizational adoption.
• Organized and ready to leverage various tools for growth.
• Bonus points for working in eLearning or HR Tech.

Benefits

• $84,000 to $114,000 salary range.
• Flexible, fully remote environment.
• 4 Weeks PTO.
• Competitive employer-sponsored health insurances.
• 401(k) + company matching.
• Professional development reimbursements.
• Monthly remote work stipend.