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Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

The Customer Success Manager will be a key member of the Success organization, driving value for clients through consultative relationships and strategic direction.

In Short

  • Provide strategic direction to clients on maximizing platform value.
  • Create reports showcasing KPI improvements.
  • Demonstrate thought leadership and collaborate with internal teams.
  • Establish relationships across all seniority levels.
  • Provide product insights based on client experience.
  • Develop and execute training initiatives.

Requirements

  • 4+ years in Customer Success, Consulting, or Account Management.
  • Experience managing complex Enterprise clients.
  • Project management expertise.
  • Experience with complex SaaS products.
  • Bachelor's degree.
  • Bonus: Experience with Contact Centers/Financial Institutions.

Benefits

  • Stock options and competitive salary.
  • Professional development support.
  • Access to latest tools and equipment.
  • Sports compensation and therapy reimbursement.
  • Team events and diversity representation.
Glia logo

Glia

Glia is an innovative technology company that specializes in enhancing customer interactions for some of the world's largest enterprises. By integrating human capabilities with advanced technology, Glia aims to create exceptional customer experiences. The company operates a top-tier technology and strategy consulting practice, focusing on delivering value through its platform. Glia is committed to fostering a diverse and inclusive workplace, offering various benefits such as professional development support, competitive salaries, and team-building events.

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