Customer Success Manager - Remote

Overview

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader which helps Australian, American & Canadian disability support providers, in-home aged carers, and allied health professionals to streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

In Short

• Develop a deep understanding of our product and its features.
• Build and maintain strong relationships with our customers.
• Act as the key point of technical and support escalation.
• Take ownership of the customer onboarding process.
• Monitor customer health and engagement metrics.
• Drive adoption and usage of our product.
• Ensure SLAs are met and workload managed.
• Build relationships with cross-functional teams.
• Represent the voice of the customer to internal teams.
• Proactively identify opportunities to upsell and cross-sell.

Requirements

• Bachelor's degree in business, marketing, or related field.
• 3+ years of experience in a customer success role.
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills.
• Demonstrated ability to manage multiple projects.
• Familiarity with customer success metrics.
• Experience with CRM and customer engagement software.
• Previous experience with timesheet or payroll software is a bonus.
• Ability to work independently and remotely.

Benefits

• Work with a fast-growing SaaS company.
• Opportunity to make a significant impact in customer success.
• Collaborate with cross-functional teams.
• Flexible working environment.
• Access to innovative software solutions.