Customer Success Team Lead - North America - Remote

Overview

ShiftCare is a fast-growing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We’re looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and hands-on onboarding for our most strategic customers.

In Short

• Lead and develop our North America Customer Success team, driving retention, adoption, and growth.
• Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments.
• Deliver tailored onboarding programs, ensuring rapid time-to-value and adoption.
• Act as the technical liaison between customers and our Product, Engineering, and Support teams.
• Provide performance reports and actionable insights for the Leadership Team and Board.

Requirements

• Experience in customer success or account management in a SaaS environment.
• Strong leadership and team management skills.
• Technical proficiency to manage complex accounts.
• Excellent communication and interpersonal skills.
• Ability to analyze performance metrics and provide actionable insights.

Benefits

• Lead regional CS operations in a high-growth SaaS environment.
• Fully remote, flexible work arrangements.
• Competitive salary and career development opportunities.