Customer Success Team Lead - Remote

Overview

The shipping industry is going through a digital revolution: AI and Machine Learning are transforming the industry and enabling a new era of data-driven decisions which directly enhance the safety, efficiency, and sustainability of shipping companies. Orca AI is privileged to be at the forefront of this digital revolution, providing the first automated situational awareness platform for better decisions onboard and onshore, to ensure that vessels reach their destination safely and efficiently, regardless of weather conditions and water congestion. Join us at Orca AI in our mission to transform the old navigation paradigms and make shipping safer.

In Short

• Manage a small and global Customer Success Team
• Manage the implementation (onboarding and product training) of new customers
• Establish and develop strategic trusted advisor relationships
• Represent the voice of the customer in product development
• Partner with Sales and Product Teams on upsell and expansion opportunities
• Leverage product knowledge to ensure customer value

Requirements

• Fluent English speaker with excellent written and verbal skills
• Minimum of 4 years’ experience in Enterprise Customer Success role
• Technical knowledge related to software solutions (SaaS, AI, Computer Vision)
• Exceptional interpersonal skills
• High prioritization skills and process orientation
• Thrive in a fast-paced dynamic environment
• A team player and great communicator
• Maritime Experience is a big plus!

Benefits

• Exciting challenge in a growing industry