Customer Success Team Lead - Remote

Overview

The Customer Success team at monday.com is expanding, and we are seeking a Team Lead to manage and develop a group of Mid-market Customer Success Managers. This role focuses on driving customer retention and success.

In Short

• Lead a team of Customer Success Managers for the Mid-market segment.
• Set vision and create processes for customer retention and growth.
• Collaborate with cross-functional partners to enhance customer value.
• Drive execution to meet retention and growth targets.
• Participate in business reviews to assess risks and opportunities.
• Own retention forecasts and report on risks.
• Develop and refine the Customer Success roadmap.
• 5+ years of experience in Customer Success roles.
• Experience with Mid-market customers and executive relationship management.
• Analytical skills for data analysis and reporting.

Requirements

• 5+ years of experience in Customer Success Management.
• Experience with Mid-market HT customers.
• Ability to prioritize and multitask under pressure.
• Strong analytical skills for data synthesis and reporting.
• Experience with Customer Success tools.
• Ability to meet retention and growth targets.
• Some travel for customer visits may be required.
• Sales experience is a plus.

Benefits

• Competitive salary range of $135,000 - $185,000.
• Opportunity for discretionary bonuses and equity.
• Supportive and inclusive work environment.
• Growth and development opportunities within the team.
• Work in a hybrid role with a focus on team collaboration.