Team Lead, Customer Success - Remote

Overview

Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization, supporting clinicians in their vital work.

In Short

• Seeking a motivated Customer Success Team Lead.
• Oversee a growing Customer Success team.
• Responsible for key strategic accounts.
• Provide guidance and foster a collaborative environment.
• Strong leadership skills and industry expertise required.
• Excited by challenges in a start-up setting.
• Build relationships with customers and team members.
• Develop best practices to enhance customer journey.
• Monitor customer health scores and usage metrics.
• Fully remote work environment.

Requirements

• 5+ years in Customer Success or Account Management.
• 2+ years in a leadership position.
• Experience with SaaS products.
• Excellent communication and interpersonal skills.
• Ability to multitask and problem-solve.
• Strong analytical skills.
• Proficiency in CRM and Customer Success software.
• Ability to travel (40%).
• Located in EST/CST timezones.

Benefits

• Base pay range of $135,000-145,000 per year.
• Generous health benefits and equity options.
• 401(k) plans matched to 4%.
• Mental health days off available.
• Opportunity to shape technology in therapy.