Customer Success Team Lead - Remote

Overview

Honeycomb is a remote-first company focused on defining observability and enhancing developer tools. We are looking for a Customer Success Team Lead to drive customer success strategies and lead a diverse team.

In Short

• Lead and mentor a high-performing Customer Success team.
• Develop and implement customer success strategies.
• Communicate effectively with technical teams and customers.
• Use data to drive decision-making and improve processes.
• Foster a culture of continuous learning and improvement.
• Take ownership of customer success strategies and execution.
• Align team goals with company objectives.
• Handle critical customer issues and escalations.
• Encourage collaboration and open communication within the team.
• Stay current with industry trends and Honeycomb technologies.

Requirements

• Experience in Customer Success or related roles in SaaS.
• Proven leadership skills and team-building experience.
• Strong strategic mindset and organizational skills.
• Excellent written and verbal communication skills.
• Data-savvy with experience in analytics systems.
• Ability to manage multiple priorities and projects.
• Understanding of the enterprise software subscription lifecycle.
• Ability to connect technical concepts with business outcomes.
• Commitment to continuous learning and team development.
• Proactive in addressing challenges and driving success.

Benefits

• Remote-first work environment.
• Opportunity to work with a talented and inclusive team.
• Investment in personal and professional development.
• Engaging company culture focused on impact.
• Access to industry-leading tools and technologies.
• Flexible work arrangements.
• Participation in a rapidly growing company.
• Collaboration with well-known companies across industries.
• Recognition for contributions and achievements.
• Supportive work environment that values diversity.