Customer Success Team Lead - Remote

Overview

The Customer Success Team Lead will manage and develop a team of Customer Success Managers, ensuring high customer satisfaction through excellent service and quick problem resolution.

In Short

• Lead and develop a team of 5 Customer Success Managers.
• Ensure high customer satisfaction through excellent service.
• Monitor and optimize key KPIs in user support.
• Develop and implement processes for user support improvement.
• Collaborate with product and marketing teams for optimal customer journey.
• Analyze user inquiries and feedback for app and service improvements.
• Create reports and analyses on user support performance.
• Onboard and train new user support staff.

Requirements

• Several years of experience in customer service, ideally in a fast-growing tech company.
• Experience in team leadership and development.
• Strong communication and problem-solving skills.
• High customer orientation and empathy.
• Very good German and English skills, both written and spoken.
• Experience with CRM systems (e.g., Intercom).
• Self-initiative, motivation, and a hands-on mentality.
• Interest in self-employment and entrepreneurship.

Benefits

• Competitive salary (50,000€ - 55,000€).
• We cover the costs for your Germany ticket.
• Meal subsidy for lunch.
• Permanent contract - we want to work with you long-term.
• An international, highly motivated team.
• A long-term perspective with advancement opportunities.
• Top working conditions with home office option.
• Team events and offsites across Europe.
• Exchange with our office in Brussels.
• A steep learning curve with a lot of responsibility.
• Direct collaboration with management and founders.