Customer Success Team Lead - Remote

Overview

The Customer Success Team Lead is a strategic, hands-on role responsible for managing and guiding a team of Customer Success Managers (CSMs). This position plays a vital role in scaling our customer success function and ensuring top-tier service delivery, with a focus on client retention, growth, and satisfaction.

In Short

• Supervise, coach, and develop a team of CSMs.
• Drive career progression within the team.
• Conduct regular check-ins and performance reviews.
• Monitor key customer success metrics.
• Support team members in contract renewals and upsell initiatives.
• Collaborate with the Director of Customer Success.
• Guide team to conduct regular business reviews.
• Implement tools and processes for efficiency.
• Participate in the development of customer-facing resources.
• Foster a proactive, customer-centered team culture.

Requirements

• 4+ years of experience in customer success or account management.
• 2+ years in a team lead or supervisory role.
• Proven ability to lead and motivate a team.
• Strong organizational and project management skills.
• Experience in the manufacturing industry preferred.
• Familiarity with CRM platforms (Salesforce preferred).
• Results-oriented with a strategic mindset.
• Strong coaching skills.
• Ability to manage multiple projects in a dynamic environment.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive compensation package including share options.
• Flexible work schedule.
• Full benefits and 401K.
• Opportunity to make a real impact every day.
• Opportunity to work with an exciting and growing team.
• Unlimited PTO.