Customer Success Manager - Tax Area (m/f/d) - Remote

Overview

Are taxes your thing? With our intelligent mobile app, freelancers can easily handle their taxes - without bureaucracy and forms. Our goal is to make the future of self-determined work a reality. Behind Accountable is an international team that works with great enthusiasm towards this big goal, along with notable investors.

In Short

• Support our Customer Success Team with user inquiries from Germany.
• Develop and implement your own ideas and concepts for user communication.
• Collaborate with colleagues in Berlin/Brussels on improving user engagement.
• Engage in continuous experimentation to enhance Customer Success in Germany.
• Understand the basics of reporting and measure key customer satisfaction metrics.
• Work closely with Marketing & Product Teams to ensure a perfect Customer Journey.

Requirements

• Completed studies or training, or relevant professional experience in the tax area.
• You are an open person with strong communication skills and a degree of empathy.
• You have strong empathy and can easily relate to our German users.
• You bring a hands-on mentality and initiative, are motivated and results-oriented.
• You are interested in self-employment and everything related to it, ideally with some experience in this area.
• You master the German language flawlessly in writing and speaking, and can express yourself well in business English.
• You are eager to work in a growing, highly motivated startup and enjoy actively contributing to our company with your work.

Benefits

• A competitive salary (40,000 €)
• We cover the costs for your Germany ticket.
• Meal allowance for your lunch.
• Permanent contract - we want to work with you long-term!
• An international, highly motivated team.
• A long-term perspective with opportunities for advancement.
• Top working conditions with home-office option.
• Team events and offsites across Europe.
• Exchange with our office in Brussels.
• A steep learning curve through a lot of responsibility.
• Direct collaboration with management and founders.