Customer Success Manager (m/f/d) - Remote

Overview

The Customer Success Manager will train and support partner opticians in providing and improving telemedicine services, acting as the main contact for partners and customers.

In Short

• Train and support partner opticians in telemedicine services.
• Act as the main contact for partners and customers.
• Enhance operational processes creatively.
• Independently develop projects to success.
• Must be an optician or optician master with experience in ophthalmology.
• Willingness to travel approximately 35% of the time.
• Fluent in German; English is a plus.
• Possess a valid driver's license.

Requirements

• Experience in ophthalmology preferred.
• High intrinsic motivation to make a difference.
• Strong networking skills with various stakeholders.
• Flexible working from home.

Benefits

• Strong feedback culture with experienced team members.
• Development opportunities through direct collaboration with the founding team.
• Autonomous work with diverse tasks.
• Flexible working hours and remote work options.
• Competitive salary.