Remote Otter LogoRemoteOtter

Customer Success Manager (m/f/d) - Remote

Posted 7 weeks ago
Customer Service
Full Time
Germany

Overview

The Customer Success Manager will train and support partner opticians in providing and improving telemedicine services, acting as the main contact for partners and customers.

In Short

  • Train and support partner opticians in telemedicine services.
  • Act as the main contact for partners and customers.
  • Enhance operational processes creatively.
  • Independently develop projects to success.
  • Must be an optician or optician master with experience in ophthalmology.
  • Willingness to travel approximately 35% of the time.
  • Fluent in German; English is a plus.
  • Possess a valid driver's license.

Requirements

  • Experience in ophthalmology preferred.
  • High intrinsic motivation to make a difference.
  • Strong networking skills with various stakeholders.
  • Flexible working from home.

Benefits

  • Strong feedback culture with experienced team members.
  • Development opportunities through direct collaboration with the founding team.
  • Autonomous work with diverse tasks.
  • Flexible working hours and remote work options.
  • Competitive salary.

Ocumeda

Ocumeda

Ocumeda GmbH is a teleophthalmology startup that collaborates with opticians to provide accessible eye check-ups aimed at preventing vision loss and blindness. The company prides itself on delivering high-quality medical evaluations through standardized teleophthalmological assessments, regardless of location. With a strong interdisciplinary team committed to its mission, Ocumeda focuses on meaningful work that contributes to avoiding unnecessary blindness. The company fosters a culture of feedback and offers significant development opportunities, allowing employees to take on responsible roles and engage in creative processes to enhance operational quality.

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