Customer Success Manager (m/f/d) - Teleophthalmology - Remote

Overview

Ocumeda is a teleophthalmology scale-up that offers low-threshold eye check-ups in collaboration with opticians.

In Short

• Train and support partner opticians in delivering and improving telemedicine services.
• Serve as the central contact person for partners and customers on-site.
• Contribute creatively to operational processes to ensure quality scalability.
• Independently develop projects to success.
• Be prepared for fieldwork (approximately 35% travel).
• Possess a high intrinsic motivation for meaningful work.
• Network and communicate with various stakeholders.
• Fluent in German; English is a plus.
• Hold a valid driver's license.

Requirements

• Background as an optician or master optician with experience in ophthalmology.
• Residency in the vicinity of Rheinland-Pfalz / Frankfurt / Aschaffenburg.
• Flexibility to work from home outside of field duties.
• Strong motivation to create change and seek meaningful work.
• Enjoy being on-site with customers and partners.
• Ability to network with various stakeholders.
• Fluent in German; English is a plus.
• Possess a valid driver's license.

Benefits

• Leading teleophthalmology platform in Central Europe with strong growth ambitions.
• Dynamic, motivated team with interdisciplinary backgrounds.
• High degree of responsibility and opportunities for shaping the role.
• Flexible working hours and the option to work from home.
• Wellbeing & Mental Health support.
• Competitive salary package.