Customer Success Manager Japan (f/m/d) - Remote

Overview

The Customer Success Manager at SAP LeanIX Japan plays a crucial role in retaining and growing the customer base, working closely with key leaders in the APAC region and managing customer accounts through their lifecycle.

In Short

• Join a rapidly growing APAC team at SAP LeanIX.
• Take full responsibility for 35-40 customer accounts across Asia Pacific and Japan.
• Build and strengthen relationships with customers to become their trusted advisor.
• Drive product adoption and increase user base in customer accounts.
• Collaborate with global sales, marketing, and product development teams.
• Work with state-of-the-art Customer Success tools like Gainsight and Salesforce.
• Translate customer feedback into product requirements.

Requirements

• 3+ years of experience in a customer-facing role in IT organizations or B2B SaaS.
• Experience with IT Management, IT Service Management, or Enterprise Architecture is a plus.
• 1+ year working knowledge with Customer Success tools like Gainsight is a plus.
• Exceptional English language skills, especially technical vocabulary.
• Proficiency in Japanese is a plus.

Benefits

• Supportive team culture that values feedback and celebrates successes.
• Opportunity to shape the growth story of SAP LeanIX in APAC.
• Hybrid work mode allows flexibility between home office and office work.