Customer Success Manager - APAC/Japan - Remote

Overview

Join Anteriad and innovate the way B2B marketers make data-driven business decisions. We are looking for a fluent Japanese speaker to play a key role on Anteriad’s International Customer Success team, tasked with problem solving for internal and external customers and providing top quality post-sale support.

In Short

• Fluent Japanese speaker required.
• Manage internal and external client support functions.
• Become an expert on Anteriad’s products and operational processes.
• Work closely with Sales Directors and Operations teams.
• Utilize Salesforce and other tools for customer insights.
• Identify and escalate urgent situations requiring attention.
• Assist in completing RFPs and market sizing opportunities.
• Track campaign status using SFDC cases.
• Support Customer Success Managers and Marketing teams.
• Drive improvements in service campaigns.

Requirements

• 2+ years of experience in customer support.
• Exceptional communication skills.
• Strong team orientation.
• Experience in demand generation or database marketing.
• Ability to work independently and self-motivated.
• Strong problem analysis and problem-solving skills.
• Ability to learn and adapt quickly.
• Experience with Salesforce, Qlik, and marketing cloud platforms.

Benefits

• Innovative work environment.
• Collaboration with a diverse team.
• Opportunities for professional growth.
• Engagement in meaningful projects.