Customer Success Manager APAC - Remote

Overview

In support of our growth, Onclusive is seeking a Customer Success Manager to join our dynamic team in Singapore. Talented, dedicated and enthusiastic, you will have the global mission of keeping our clients happy and achieve a high rate of client retention.

In Short

• Maintain existing relationships with our clients so that they will continue using Onclusive software
• Maintain a high rate of client retention, you will be in charge of the negotiation and contractual relationship with the clients.
• Growing your portfolio by delivering upsells
• Work closely with the Onboarding team and the Insights team in order to provide excellent after-sales services to our clients.

Requirements

• A degree or enrolment in Business Administration/Sales/Marketing or a related field;
• Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;
• Ideally 2 to 5 years of experience in client support/sales for enterprise solutions, data/startup or digital agencies would be a plus;
• Complete professional fluency in English is required; proficiency in Mandarin/Cantonese/Chinese a plus;
• Comfortable with technology;
• You have strong interpersonal skills, you are diplomatic with exceptional communication and organizational skills.
• Positive attitude, competitive, confident personality with strongly developed persuasive skills and a customer-focused orientation;
• Experience in a start-up environment is a plus

Benefits

• An incredible work environment – fun, casual, high energy, and fast-paced
• The opportunity to work in the world of social media and big data with an international team of passionate professionals
• A rapidly developing business, you will be a key part of the expansion
• Access to tailor-made trainings with the Onclusive Academy
• Great offices in the heart of Singapore (Next to Funan - City Hall MRT)
• Hybrid remote working opportunity (up to three days of WFH per week)
• Phone bill covered up to a maximum of SGD 200 per month
• MRT costs up to a maximum of SGD 100 per month