Channel Customer Success Manager - APAC - Remote

Overview

The Channel Customer Success Manager plays a crucial role in maintaining customer satisfaction and deepening adoption of Instructure’s products through consultative approaches and problem-solving.

In Short

• Act as the key contact for a portfolio of Value Added Resellers (VARs) and Channel Partners.
• Develop and maintain relationships with channel partners and internal stakeholders.
• Communicate product updates and company policies to partners.
• Understand business drivers and challenges faced by VARs and offer insights.
• Help partners drive adoption of Instructure products.
• Maximize revenue opportunities, including renewals.
• Collaborate with channel sales teams.
• Grow product and industry knowledge.
• Support successful onboarding of new customers.
• Monitor customer usage data and support partners in utilizing Instructure Support services.

Requirements

• Empathy and ability to understand customer needs.
• Enthusiasm for education and technology.
• Executive presence and networking skills.
• Strong communication and presentation skills.
• Ability to multitask and perform under pressure.
• Excellent interpersonal and writing skills.
• Flexibility to work across multiple time zones.
• Results-driven attitude and ability to thrive in a fast-paced environment.
• Experience in higher education or corporate training.
• Minimum of 4 years in Customer Success or account management in a SaaS company.

Benefits

• Opportunity to work with a global team.
• Engagement in a fast-paced, high-growth environment.
• Professional development opportunities.
• Collaboration with diverse stakeholders.
• Impact on customer learning outcomes.