Member Support Representative - Remote

Overview

The Member Support Representative at Instructure plays a crucial role in assisting users of Parchment's products within Higher Education and K12 Institutions, ensuring they have the support needed throughout their engagement.

In Short

• Support students in course discovery and registration via various communication channels.
• Assist client administrators with product usage.
• Triage and resolve student inquiries and application errors.
• Collaborate with internal teams to address technical issues.
• Process applications through Salesforce CRM.
• Audit client course exchanges for accuracy.
• Provide feedback for continuous improvement.
• Recommend strategies to boost student engagement.

Requirements

• Independent and critical thinking skills.
• Proven track record of accountability.
• Ability to communicate effectively with stakeholders.
• Adaptability in a fast-paced environment.
• Customer-centric attitude.
• Collaborative mindset.
• Creativity in problem-solving.

Benefits

• Competitive compensation and equity program participation.
• Flexible schedules with remote-friendly culture.
• Generous paid time off including global holidays.
• Comprehensive wellness programs.
• Annual learning and development stipends.
• Technology tools provided for optimal performance.
• Employee recognition program.
• Inclusive and supportive company culture.