Support Representative - Remote

Overview

The Support Representative serves as the first point of contact for prospective patients, helping them with inquiries and guiding them through the appointment process.

In Short

• Serve as the first point of contact for prospective patients.
• Handle inbound and outbound calls related to appointments.
• Assist patients in scheduling consultations.
• Provide empathetic support and solutions to patient inquiries.
• Guide patients through online paperwork and appointment navigation.
• Exhibit ClearChoice Core Values: Compassion, Integrity, etc.
• Work remotely with necessary tech setup.
• 2+ years of customer service experience required.
• Bilingual candidates preferred (Spanish-English).
• Flexible working hours with potential bonuses.

Requirements

• 2+ years customer service experience.
• 1+ year of consultative sales experience.
• Experience in dental or healthcare is a plus.
• Strong interpersonal and communication skills.
• Proficient in active listening and empathy.
• Self-motivated and able to work independently.
• Experience with Salesforce and G-suites preferred.
• Ability to troubleshoot basic tech issues.
• Dedicated home workspace required.
• Reliable high-speed internet connection needed.

Benefits

• Medical, dental, and vision benefits.
• 401K Investment Plan.
• Company paid holidays and PTO.
• Ongoing training and coaching.
• Supportive company culture.