Member Success Representative - Remote

Overview

As a Member Success Representative, you will play a critical role in delivering a seamless, white-glove experience for our valued members by addressing inquiries and resolving issues with empathy and efficiency.

In Short

• Provide efficient, empathetic, and personalized solutions to member inquiries via email, chat, and phone.
• Build trust and strong relationships with members through open communication.
• Solve problems independently and collaboratively while maintaining professionalism.
• Support member success initiatives, including monitoring app reviews and NPS survey responses.
• Share valuable member insights with internal teams to enhance offerings.

Requirements

• Natural ability to build positive interpersonal relationships.
• Exceptional written and spoken proficiency in both French and English.
• A keen eye for accuracy and a resourceful approach to problem-solving.
• Ability to manage various tasks efficiently while remaining calm under pressure.
• Experience in customer service, communication, sales, or related fields.
• Availability for part-time employment (21 hours/week).
• Ability to work both independently and collaboratively.
• Familiarity with online collaborative tools such as Slack is an asset.
• Experience using customer service help desks is an asset.

Benefits

• A fully funded benefits plan, including a wellness reimbursement program.
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family.
• 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day.
• Access to a custom learning program with a budget for continuous training.
• Short and long-term incentive plans (on applicable roles).
• An optional parental benefits program.
• Qualifying employees are eligible for a Group Retirement Savings Program (GRSP) with matching contributions.