Customer Success Representative - Remote

Overview

As a Customer Success Representative at TreviPay, you will be responsible for providing exceptional support to clients, merchants, and customers, ensuring their needs are met and issues are resolved efficiently.

In Short

• Exemplify TreviPay Mission and Values.
• Meet or exceed department metrics and SLAs.
• De-escalate challenging customer situations.
• Serve as a primary contact for clients and customers.
• Provide timely and accurate responses to inquiries.
• Collaborate with team members to improve processes.
• Engage proactively with customers to address issues.
• Complete assigned learning and participate in sessions.
• Perform other duties as assigned by leadership.

Requirements

• Minimum two years of customer support experience.
• Motivated and enthusiastic about Customer Success.
• Organized and self-sufficient with moderate supervision.
• Ability to manage challenging customer situations.
• Coachable and able to improve based on feedback.
• Proficient in Outlook, Word, and Excel.
• Ability to work in both team and independent environments.
• Professional written and verbal communication skills.
• Bilingual - Fluent in Spanish & English.

Benefits

• Supportive and collaborative work environment.
• Opportunities for professional growth.
• Empowerment to make decisions.
• Focus on employee well-being and success.
• Engagement in a culture of innovation.