Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at TreviPay, you will be responsible for providing exceptional support to clients, merchants, and customers while embodying the company's mission and values.

In Short

• Exemplify TreviPay Mission and Values.
• Meet department metrics and SLAs.
• De-escalate challenging customer situations.
• Serve as a primary contact for clients and customers.
• Provide feedback to improve processes.
• Adapt to internal and external changes.
• Build rapport with internal and external parties.
• Proactively address customer issues.
• Complete assigned learning tasks.
• Perform other duties as assigned.

Requirements

• Minimum two years of customer support experience.
• Motivated and organized with strong communication skills.
• Ability to manage challenging customer situations.
• Coachable and able to improve performance based on feedback.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work independently and in a team.
• Consistently meet expectations in a changing environment.

Benefits

• Friendly and caring company culture.
• Work with skilled and supportive colleagues.
• Remote working with flexible options.
• Competitive salary and comprehensive benefits.
• Creative and positive work environment.
• Career development opportunities.
• Open-door policy for employee feedback.
• Robust Employee Referral program.