Customer Support Specialist - Remote

Overview

Pulley is on a mission to simplify the process of starting a company by providing tools for cap table management. We are looking for a Customer Support Specialist to assist our growing number of customers with complex inquiries related to financial and equity matters.

In Short

• Resolve customer inquiries through various communication channels.
• Create personalized responses for diverse customer requests.
• Triage requests and identify trends in customer issues.
• Report bugs to the engineering team.
• Document processes to enhance customer understanding.
• Work in a remote-first environment.
• Engage with a high-performing team.
• Contribute to the company's growth and trajectory.
• Utilize strong communication skills to simplify technical concepts.
• Deliver exceptional customer experiences.

Requirements

• 2+ years of experience in customer support.
• Confidence in handling financial and equity-related inquiries.
• Ability to communicate technical issues clearly.
• Passionate about customer service.
• Empathetic and tactful under pressure.

Benefits

• Competitive salary and equity.
• Medical, Dental, and Vision insurance.
• Unlimited PTO + Winter holiday break.
• Parental leave.
• Generous stipends for WFH, learning, wellness, and AI tools.
• 401(k) match (US) / Pension match (Canada).