Customer Support Specialist - Remote

Overview

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience.

In Short

• Serve as a point of escalation for complex customer inquiries.
• Provide guidance and mentorship to team members.
• Demonstrate advanced proficiency in multi-channel servicing.
• Manage and prioritize a high-volume workload.
• Lead initiatives aimed at improving customer experience.
• Identify and analyze customer trends for actionable insights.
• Proactively improve customer support processes.
• Deliver exceptional customer service throughout the service cycle.
• Champion Samsara’s cultural principles.

Requirements

• 3+ years of experience in a customer-facing role.
• Bilingual: Proficiency in English and Spanish is a must.
• Expertise in handling service requests in billing and renewals.
• Exceptional communication and interpersonal skills.
• Proven ability to resolve challenging customer issues.
• Experience managing 30+ cases per day across multiple channels.
• Proficiency in ticketing systems such as Zendesk or Salesforce.
• Technical aptitude with macOS and related systems.
• Availability to work flexible hours as assigned.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Samsara for Good charity fund.