Customer Support Specialist - Remote

Overview

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

In Short

• Guide hoteliers on navigating the Exely Solutions effectively.
• Offer strong and timely support by addressing hoteliers queries through calls and emails.
• Manage hoteliers feedback and escalate it to the relevant department.
• Ensure our solutions are functioning accurately on the hotelier's end.
• Oversee the timely resolution of hoteliers requests in case of issues.
• Onboard and train clients to utilize our platform effectively.
• Collaborate with other departments including technical support team.
• Build long-term relationships with clients.
• Work in a fast-paced IT environment.
• Participate in a probation period of three months.

Requirements

• Passion for helping people.
• Strong communication skills.
• Ability to handle feedback and resolve issues.
• Experience in customer support or related fields.
• Ability to work collaboratively with teams.
• Proficiency in English; knowledge of additional languages is a plus.
• Familiarity with IT solutions and platforms.
• Strong problem-solving skills.
• Adaptability to fast-paced work environments.
• Willingness to learn and grow within the company.

Benefits

• Opportunity to work in a global IT company.
• Supportive team environment.
• Possibility for career growth.
• Training and development opportunities.
• Work with a diverse team from various countries.
• Engagement in a dynamic and fast-paced industry.
• Contribute to improving company processes.
• Flexible working hours.
• Potential for remote work in the future.
• Participation in team-building activities.