Customer Support Specialist - Remote

Overview

Highnote is an embedded finance company that sets the standard in modern card platform management, providing digital-first organizations with payment card solutions.

In Short

• Manage daily customer inquiries and support tickets in Zendesk.
• Coordinate issue resolution across departments.
• Maintain accurate records of support activities.
• Implement process improvements and automate tasks.
• Support AI tool integration into workflows.
• Review and update internal documentation.
• Track and manage projects and process improvements.
• Ensure timely resolution of support tickets.
• Work closely with the Head of Customer Support.
• Contribute to a customer-centric environment.

Requirements

• 5+ years of experience in Customer Support, preferably in payments or fintech.
• Proficiency with Zendesk or similar platforms.
• Strong organizational skills for documentation.
• Attention to detail for content accuracy.
• Project management abilities for coordinating initiatives.
• Technical aptitude for supporting AI integration.
• Excellent written communication skills.
• Mindset for process improvement.

Benefits

• Flexible Paid Time Off.
• 100% healthcare coverage + 75% for dependents.
• 401k program.
• Paid Parental Leave up to 16 weeks.
• Equity in Highnote.
• Stipend for home office setup; internet and phone reimbursement.
• Competitive compensation packages based on market research.