Customer Support Specialist - Remote

Overview

The EPIC Customer Support Specialist will engage with customers and provide exceptional support while ensuring accurate auditing of payments and reports.

In Short

• Engage with customers through phone, chat, and email.
• Conduct skip tracing on customer accounts.
• Audit manual payments and generate reports.
• Manage inbound support requests from vendors.
• Process requests related to fee waivers and payments.
• Prepare for customer interactions with product knowledge.
• Accept payments and resolve inquiries.
• Assess customer financial situations and negotiate terms.
• Document customer interactions accurately.
• Meet revenue and quality interaction targets.

Requirements

• Excellent written/oral communication skills.
• Ability to carry out instructions with minimal supervision.
• Ability to de-escalate customer situations.
• High level of confidentiality.
• Close attention to detail with accuracy.
• High school diploma or equivalent.
• Customer service experience preferred.

Benefits

• Medical, Dental, Vision Insurance.
• 401k with 4% company match.
• 10 days of PTO, 6 days paid sick time.
• EPIC company culture.