Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Fullsteam will guide product users through the features of our practice management software, address client inquiries, and maintain strong customer relationships.

In Short

• Provide support to current clients and resolve inquiries.
• Collect client data to understand their needs.
• Update internal databases with technical issues and client conversations.
• Collaborate with support team and other departments for client satisfaction.
• Contribute to team meetings with customer issues and troubleshooting ideas.
• Stay updated with product developments and industry changes.
• Assist in training junior or new staff members.
• Maintain awareness of healthcare landscape and requirements.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• 1-3 years of customer service experience.
• Highly computer literate.
• Preferred: 2+ years of remote customer support experience.
• Preferred: Optical experience and knowledge of EMR/EHR.

Benefits

• Inclusive workplace that values diversity.
• Equal Opportunity/Affirmative Action employer.
• Opportunities for professional growth.
• Dynamic and exciting workplace environment.