Support Consultant - Remote

Overview

The Support Consultant is a RICS product expert responsible for supporting clients, partners, and team members within the RICS organization.

In Short

• Retain client subscriptions by providing RICS product education and issue resolution.
• Assist partners with product inquiries and ensure hardware orders are processed accurately.
• Provide responsive support during business hours via email, chat, and phone.
• Achieve a client service level agreement of 2 business hour response time.
• Produce clear, succinct, and high-quality communications.
• Accurately record all activity in the client database.
• Investigate and document production issues.
• Escalate feedback themes and issues for timely resolution.
• Assist with Help Center and FAQ article creation.
• Perform user acceptance testing for solutions to client problems.

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, Business, or equivalent experience.
• 1–2 years of experience in a software support or client-facing technical role.
• Strong understanding of Windows operating systems and web-based applications.
• Proven ability to troubleshoot technical issues.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage shifting priorities.
• Comfort with support tools and ticketing systems.
• Familiarity with retail operations is a plus.
• Team-oriented mindset with a desire to collaborate.

Benefits

• Supports an inclusive workplace valuing diversity.
• Equal Opportunity/Affirmative Action employer.