HR Support Consultant - Remote

Overview

The HR Support Consultant at Employment Hero will partner with clients to ensure their success post-implementation of the HR product, focusing on compliance and accuracy in HR-related queries.

In Short

• Support customers post go-live by resolving HR-related queries.
• Drive HR platform adoption and usage with proactive guidance.
• Contribute to product and process improvements based on customer feedback.
• Provide effective first-touch resolutions to reduce HR support escalations.
• Assist clients with troubleshooting and updates after going live.
• Respond to HR queries from internal and external clients.
• Coordinate with internal teams for successful delivery of support.
• Help build and improve documentation for service efficiency.
• Embrace new technologies to enhance service delivery.
• Work collaboratively to simplify and improve processes.

Requirements

• Background in HR or related field.
• Experience with HRIS/HCM systems.
• Strong communication skills and relationship-building abilities.
• Well-organized with the ability to manage multiple priorities.
• Customer-focused attitude.
• Ability to identify and resolve issues collaboratively.
• High emotional intelligence and maturity.

Benefits

• Remote work flexibility.
• Access to cutting-edge tools and resources.
• Collaborate with ambitious colleagues.
• Employee share options in a fast-growing tech company.
• Generous paternity leave policy and subsidized egg freezing.
• Work from home office expense budget.
• Outstanding learning and development opportunities.