Support Consultant - Remote

Overview

SiteZeus is hiring a Support Consultant to join our growing support team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills and are an innovative problem-solver with a love of learning. At SiteZeus, our team members are exceptional in the pursuit of their crafts. We value boldness in our approach and working together to find quick ways to solve complex challenges.

In Short

• Aid customers with internal projects.
• Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues.
• Provide exceptional customer service in person, phone, in-app chat, and email.
• Will take on role of account executive for a set of major client accounts, becoming the point of contact for support and implementation.
• Assist clients in building custom platforms.
• Perform user administration duties.
• Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis.
• Virtual training of clients, including scheduling and setting agenda. Onboarding of junior team members.
• Aid the Customer team with internal projects.
• List of duties is not exhaustive and may be expanded depending on company needs.

Requirements

• Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc.
• Ability to analyze data, draw insights, and present to clients.
• Ability to troubleshoot basic technical issues.
• Familiarity with mapping products.
• Typing skills, excellent written and oral communication skills.
• Ability to learn quickly with minimal training.
• Understanding of both business and technology.
• Highly motivated with team-oriented attitude.
• Flexible and adaptable in fast paced environments.
• If in lieu of experience, a degree in a technology related field is a must.

Benefits

• Unlimited PTO that we encourage you to use *
• Flexible work hours
• 401(k); health, vision, and dental; and other traditional benefits for U.S.-based employees*
• Paid parental leave *
• Paid monthly community service time *
• Paid company summits