Support Technician - Remote

Overview

The Support Technician will provide technical support to users via phone, email, and remote assistance, helping to resolve technical issues and improve client systems.

In Short

• Provide first-level technical support to users.
• Diagnose and troubleshoot technical problems.
• Assist with scripting in C# and SQL for reports.
• Collaborate with the development team on bug reports.
• Document support cases and resolutions.
• Strong troubleshooting and problem-solving skills required.
• Excellent communication and customer service abilities.
• Basic knowledge of C# and SQL preferred.
• Familiarity with Windows OS and networking fundamentals.
• Inclusive workplace that values diversity.

Requirements

• Experience in technical support via phone and email.
• Some familiarity with code and scripts.
• Understanding of Windows OS and common networking concepts.
• Ability to work collaboratively.
• Effective communication with clients and team members.

Benefits

• Opportunity to learn and apply development skills.
• Work in a dynamic and growing team.
• Contribute to innovative software and payment solutions.
• Inclusive workplace culture.
• Equal opportunity employer.