IT Support Technician - Remote

Overview

As a IT Support Technician, you will work closely with our IT support team to provide exceptional on-site and remote support in our Apple-centric environment. Your primary mission will be to ensure our end-users can work efficiently and securely by resolving technical issues related to Apple MacOS applications, and assisting with user onboarding.

In Short

• Provide timely and professional remote technical support to our end-users worldwide for all IT-related issues.
• Manage, prioritize, and resolve IT support tickets using Jira Service Desk.
• Set up, configure, and deploy new Apple MacBooks for new hires.
• Install, update, and troubleshoot macOS software and business applications.
• Diagnose and resolve hardware and software issues on Apple MacBooks and Windows PCs.
• Troubleshoot and resolve network connectivity issues, including VPN and Wi-Fi.
• Manage user accounts and resolve access problems across platforms.
• Assist with the administration and support of collaboration tools.

Requirements

• Experience in IT support, particularly in Apple environments.
• Proficiency in troubleshooting macOS applications.
• Familiarity with Jira Service Desk.
• Strong communication skills.
• Ability to manage multiple support tickets effectively.
• Experience with network troubleshooting.
• Knowledge of user account management.
• Ability to assist with user onboarding processes.

Benefits

• Opportunity to work in a dynamic and supportive team environment.
• Remote working flexibility.
• Access to the latest Apple technology.
• Professional development opportunities.