HR Support Consultant - Remote

Overview

As a HR Support Consultant at Employment Hero, you will work within the Customer Experience team to support clients after they 'go-live', ensuring their continued success with the Employment Hero product.

In Short

• Provide support to clients post-implementation of the Employment Hero product.
• Resolve customer tickets, calls, and queries efficiently.
• Collaborate with the support team for best practices and education.
• Analyze product functionality and identify user errors.
• Triage and manage customer support issues.
• Handle HR escalations for clients.
• Conduct requirements gathering and internal workshops.
• Escalate bugs and product concerns as necessary.
• Work with customers across multiple channels for support.
• Utilize tools like ZenDesk and Salesforce for record-keeping.

Requirements

• Relevant HR industry experience.
• Experience in high-change environments.
• Prior customer experience in a SaaS environment (preferred).
• Customer-first attitude.
• Strong problem-solving skills.
• Ability to manage competing priorities autonomously.
• Excellent verbal and written communication skills.
• A tertiary degree in Human Resources or relevant qualification (nice to have).

Benefits

• Flexible remote work environment.
• Access to cutting-edge tools and resources.
• Work with ambitious colleagues.
• Employee share options in a fast-growing tech company.
• Generous paternity leave policy and subsidized egg freezing.
• Home office expense budget and learning opportunities.