HR Customer Support Consultant - Remote

Overview

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As our HR Customer Support Consultant, you’ll work closely with our Support, Payroll, and Product teams to ensure customers receive an exceptional post-implementation experience. You’ll act as a trusted advisor and systems expert, helping customers resolve queries and get the most from their Employment Hero platform — all while helping us accelerate toward our BHAG.

Your key focus areas will be:

• Delivering responsive and knowledgeable post-go-live support
• Acting as a trusted advisor across HR and payroll topics
• Supporting issue resolution, stakeholder engagement, and internal improvements
• Contributing to internal knowledge and process improvement

This will include:

• Providing support and functional systems administration post-implementation
• Walking clients through updates, troubleshooting (e.g. pension setup, platform config)
• Managing HR and payroll escalations across client and internal support teams
• Running internal workshops and supporting post-mortems as needed
• Managing inbound queries via phone, chat, email and video calls
• Identifying knowledge gaps and contributing to customer documentation
• Proactively managing customer sentiment, response quality and satisfaction scores
• Gathering and communicating product requirements to the product team
• Collaborating cross-functionally to drive support and delivery improvements
• Mentoring and providing support to team members as a subject matter expert

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 3–5 years of experience in client-facing roles (ideally in HR or payroll)
• Experience administering and supporting HRIS and/or payroll systems
• Strong knowledge of UK employment legislation and HR/payroll standards
• Experience creating or maintaining customer-facing content
• A confident, engaging communicator who builds strong client relationships
• Strong time management, organisation, and prioritisation skills
• A proactive, customer-first attitude with a problem-solving mindset

Experience matters, but we care just as much about how you show up and live our values. If this sounds like your kind of challenge — we’d love to hear from you.

What we can offer

At Employment Hero, we don’t just talk about a better way to work — we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits, including:
• A generous home office budget
• Reward and recognition programs
• Learning and development programs, live classes and study support
• Subsidised egg freezing and generous parental leave
• Annual Global Gathering – most recently held in Thailand, Vietnam, Bali… and next up, Dubai in 2025

Are we a match?

Think we're the right match for you? Fantastic — click 'Apply' and our Talent Team will be in touch.

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We celebrate diverse perspectives and experiences, and we warmly encourage people of all backgrounds and identities to apply.