Customer Support Specialist - Remote

Overview

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. We are a remote-first company, and we seek a Customer Support Specialist who is passionate about supporting our customers throughout their entire customer journey.

In Short

• Provide expert guidance to users of Traackr software.
• Facilitate onboarding processes for new customers.
• Conduct training sessions to optimize platform utilization.
• Address complex technical issues through support interface.
• Collaborate with internal teams to resolve customer issues.
• Gather customer feedback for product improvement.
• Assist with client projects and account analysis.
• Ensure consistent delivery of exceptional service.
• Act as a brand ambassador committed to customer satisfaction.
• Work remotely while contributing to a collaborative culture.

Requirements

• Bachelor's degree.
• 2+ years of experience in SaaS customer support or related fields.
• Exceptional written and verbal communication skills.
• Proficiency in public speaking and presentations.
• Strong analytical skills, familiar with Excel or Google Sheets.
• Fluent in English; other languages are a plus.
• Ability to tailor communication to different audiences.
• Passion for technology and problem-solving.
• Self-motivated and detail-oriented.
• Resourceful and collaborative mindset.

Benefits

• Work in a remote-first environment.
• Join a diverse and respectful team.
• Participate in employee-led initiatives.
• Opportunity for professional growth.
• Contribute to a culture of mutual success.