Senior Customer Success Manager APAC - Remote

Overview

The Senior Customer Success Manager will partner with clients in the APAC region to optimize the implementation and adoption of Traackr's influencer marketing platform, ensuring a best-in-class experience and helping clients achieve their goals.

In Short

• Establish tailored onboarding and training plans for new enterprise clients.
• Determine critical measures for success for clients’ influencer programs.
• Leverage knowledge of program gaps to highlight the Traackr product.
• Monitor and address adoption and usage for clients in the APAC region.
• Partner with Client Partners to manage strategic account efforts.
• 7+ years experience in customer success with global enterprise clients.
• Experience with SaaS technology, preferably in marketing.
• Demonstrated public speaking and presentation skills.
• Collaborative and team-oriented mindset.
• Bachelor's degree or higher, fluent in English.

Requirements

• 7+ years experience as a customer success manager.
• Experience with SaaS technology.
• Experience in beauty or influencer marketing.
• Excellent written and verbal communication skills.
• Ability to speak with clients at all levels.
• Experience facilitating workshops and presentations.
• Collaborative and team-oriented mindset.
• Comfortable in consultative roles with clients.
• Bachelor's degree or higher.
• Fluent English, another APAC language is a plus.

Benefits

• Remote-first company culture.
• Opportunities for personal and professional growth.
• Employee-led initiatives and fun activities.
• Work with a diverse and respectful team.
• Access to a data-driven influencer marketing platform.