Customer Support Specialist - Remote

Overview

We’re looking for a Customer Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform.

In Short

• Deliver a best-in-class customer experience by responding promptly to customer inquiries.
• Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
• Become a product expert so you can answer questions quickly and accurately.
• Manage 20–30 open customer conversations at a time.
• Own follow-ups and ensure all tickets are resolved in a timely manner.
• Collaborate with internal teams on escalated or complex issues.
• Spot trends in support issues and share insights with product, tech, and ops.
• Contribute to internal knowledge-sharing (documentation, training, etc.).

Requirements

• Proven experience in customer support or a related role.
• Excellent communication and problem-solving skills.
• You love helping people and can think on your feet.
• Comfortable wearing many hats and juggling priorities.
• Ability to multitask, stay organized, and manage time effectively.
• Experience in e-commerce, SaaS, or analytics is a plus.
• Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus.

Benefits

• Competitive salary and equity packages.
• Medical & dental insurance.
• Flexible vacation and PTO.