Client Service Member - Luxury Travel - Remote

Overview

The Client Service Member at Frontier will provide exceptional service to high-expectation travelers, managing their flight bookings and ensuring a polished experience.

In Short

• Handle client requests from start to finish.
• Search for the best flight options using multiple strategies.
• Create polished quotes that meet client needs.
• Maintain proactive communication with clients.
• Ensure accuracy in all client records and workflow systems.
• Escalate complex requests to Team Leads.
• Meet tight response and delivery SLAs.
• Collaborate effectively with team members.
• Document all key client interactions.
• Participate in quality audits to improve service.

Requirements

• 2+ years in travel operations or luxury hospitality.
• Hands-on experience with Sabre GDS.
• Excellent written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple client requests simultaneously.
• Collaborative mindset and responsibility in handovers.
• Experience with airline mileage programs is a plus.
• Background in luxury travel agencies is desirable.
• Experience with high-net-worth clients is a plus.
• Genuine passion for travel.

Benefits

• Competitive salary based on experience.
• Performance-based compensation reviews.
• Opportunity to work in a fast-growing company.
• Collaborative and supportive team environment.
• Exposure to high-profile clients.