Customer Support Specialist - Remote

Overview

The Customer Support Specialist is responsible for managing various accounts related to estates, bankruptcies, and charity processing, ensuring effective communication and resolution of issues.

In Short

• Process estates and deceased accounts.
• Handle bankruptcy notices and follow up for resolution.
• Manage charity adjustments and self-pay credit balances.
• Conduct court appearances related to collections.
• Review and update accounts based on insurance coverage.
• Collaborate with team members for patient care issues.
• Maintain professionalism in all interactions.
• Utilize medical terminology and collection procedures.
• Exert physical effort in a high-stress environment.
• Demonstrate excellent customer service skills.

Requirements

• High school diploma or equivalent.
• One year of experience in a healthcare setting preferred.
• Knowledge of medical terminology and collection procedures.
• Excellent oral and written communication skills.
• Ability to use tact and diplomacy in communications.
• Analytical skills for problem-solving.
• Knowledge of the Fair Debt Collection Act.
• Ability to understand written and oral communication.
• Manual dexterity for operating business equipment.
• Ability to work in a high-stress environment.

Benefits

• Work in a supportive healthcare environment.
• Opportunities for professional development.
• Part-time schedule with flexible hours.
• Engagement in meaningful work assisting patients.
• Access to a large network of healthcare professionals.