Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Calendly is responsible for providing high-touch support to customers, helping them maximize the use of the product and enhancing their overall experience.

In Short

• Be the first point of contact for users needing help.
• Resolve tickets via Live Chat, Phone, or Email.
• Maintain expert-level product knowledge.
• Document and advance customer issues appropriately.
• Participate in support initiatives and team goals.
• Help customers schedule more meetings.
• Use technical skills to assist customers autonomously.
• Provide solutions and create the best support experience.
• Work in a fast-paced environment.
• Exercise good professional judgment.

Requirements

• 1+ years of experience in software (SaaS) customer support.
• Technical troubleshooting skills.
• Live Chat or Phone customer support experience is a plus.
• Excellent written and verbal communication skills.
• Ability to thrive in a metrics-focused role.
• Outstanding time management skills.
• Self-starter mentality.
• Ability to work collaboratively with a customer-centric team.
• Curiosity for technology and problem-solving.
• Authorized to work in the USA.

Benefits

• Opportunity to make a serious impact on a growing product.
• Career growth and development.
• Quarterly Corporate Bonus program.
• Equity awards.
• Competitive benefits package.
• Supportive and inclusive team environment.
• Work with a passionate customer-centric team.
• Flexible work schedule.
• Engagement in a fast-paced, high-volume support environment.
• Regular feedback and opportunities for improvement.