Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Calendly, you will provide high-quality support to customers, helping them maximize the use of our product.

In Short

• Be the first point of contact for users needing help.
• Help customers schedule more meetings effectively.
• Utilize a consultative approach to problem-solving.
• Maintain excellent written communication skills.
• Become an expert in Calendly's product and scheduling industry.
• Empathize with customers in every interaction.
• Document customer issues appropriately.
• Go above and beyond to serve customers.
• Use technical skills to assist customers autonomously.
• Take ownership of the customer experience.

Requirements

• Experience in technical software troubleshooting.
• Live Chat or Phone support experience is a plus.
• Thrives in a fast-paced environment.
• Self-starter mentality with a desire to impact the company.
• Ability to work in a metrics-focused role.
• Outstanding verbal and written communication skills.
• Excellent time management skills.
• Collaborative with a customer-centric team.
• 1+ years of experience in SaaS customer support.
• Authorized to work in the USA.

Benefits

• Opportunity to make a significant impact.
• Career growth alongside a rapidly growing product.
• Inclusive and equitable candidate experience.
• Quarterly Corporate Bonus program eligibility.
• Access to competitive benefits.