Customer Support Specialist - Remote

Overview

The Customer Support Specialist plays a crucial role in processing various accounts related to estates, bankruptcies, and charity adjustments, while ensuring excellent customer service and communication.

In Short

• Responsible for processing estates and deceased accounts.
• Handles bankruptcy notices and charity adjustments.
• Conducts collections and represents the organization in court hearings.
• Reviews accounts for Medicare bad debt adjustments.
• Collaborates with other departments for account resolutions.
• Maintains accurate documentation and file management.
• Utilizes medical terminology and coding knowledge.
• Demonstrates excellent customer service skills.
• Handles high-stress situations with professionalism.
• Meets physical demands of the job effectively.

Requirements

• High school diploma or equivalent.
• One year of experience in a healthcare setting preferred.
• Knowledge of collection procedures and medical terminology.
• Excellent oral and written communication skills.
• Ability to use tact and diplomacy in interactions.
• Analytical skills for problem-solving.
• Familiarity with the Fair Debt Collection Act.
• Ability to understand written and oral communication.

Benefits

• Opportunity to work in a large health system.
• Potential for career growth and development.
• Supportive work environment with reasonable accommodations.
• Engagement in meaningful work within the healthcare sector.